Legal Disclaimers and Internet Privacy
Legal Disclaimers
The Health Alliance Medicare website is intended to provide information about the products and services Health Alliance offers.
Health Alliance has made every effort to ensure that the contents of this site are correct and complete. However, for the most current information available from Health Alliance, please contact our Member Services Department at the number on the back of your member ID card.
Health Alliance is not to be held responsible for information contained in other parties’ websites whereby there is a connection to or from the Health Alliance website via hyperlinks and/or pointers. Health Alliance does not have control over any information on any other organizations’ websites. When leaving the Health Alliance website to visit a site we have provided you via a link, please remember:
- Health Alliance does not endorse the content and accuracy of the websites you are about to visit and, therefore, disclaims responsibility for their content and accuracy.
- Health Alliance does not make any express or implied warranties, representations or endorsements whatsoever with respect to the linked websites you visit.
- In no event will Health Alliance be liable to you or to anyone else for any decision made or action taken by you or anyone else in reliance on results obtained from information available from any websites for which we provide a link.
Notification of Changes
Health Alliance reserves the right to change the content within the web pages and within the Privacy Policy and Legal Disclaimer at any time without notice. Furthermore, the Privacy Policy is not to be construed in any way as an agreement, stated or otherwise, on behalf of any party. Use of this website is at your own risk and discretion.
Concerns/Issues
If you have questions, concerns or comments regarding our Privacy Policy or Legal Disclaimer, please contact our Member Services Department at the number on the back of your member ID card.
Internet Privacy
Because we respect your right to privacy, we want you to know how we handle your personal information on our website. Please take a few minutes to carefully read the Health Alliance Privacy Policy.
Security
Health Alliance has appropriate security measures to protect your personal information on our systems. However, data transmissions over the internet can not be guaranteed to be 100% secure. Health Alliance cannot ensure or warrant the security of any information you transmit to us from our online products or services. For example, any email message sent to Health Alliance is susceptible to outside interception. In addition, employees throughout Health Alliance, as stated by business policies and procedures, may read email received by Health Alliance.
Your online account information is password-protected so that you and only you have access to this personal information. We strongly recommend that you do not divulge your password to anyone. Health Alliance will never ask you for your online password in an unsolicited phone call or in an unsolicited email. Also remember to log-out of your account and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe.
We suggest that you do not send any information via email that you consider to be private or confidential. If you wish, you may call our Member Services Department at the phone number listed on the back of you member ID card.
Protecting Your Confidential Information
Protecting the privacy of information about your medical conditions and health is a responsibility we take seriously. We understand that your medical information is personal, and it is important to you that we keep it confidential.
The Notice of Privacy Practices describes the way we may use and disclose information about your health to carry out treatment, payment and health care operations and for other purposes as permitted or required by law. It also describes your rights and duties regarding the use and disclosure of medical information.
Click here for copy of our Notice of Privacy Practices.
Information Collection
Health Alliance appreciates the opportunity to provide health care benefits to you and your family. In the course of providing these health plans, we must collect, use and disclose personal information. Information we collect is never sold to anyone, for any purpose, unless we receive your written authorization to do so.
Access to Information
As a convenience to our members, Health Alliance provides access to information, such as eligibility, claims and referrals/authorizations, via our website. Subscribers are allowed limited access to dependent child(ren) information via the website. For information not accessible through our website, please contact our Member Services Department at the phone number listed on the back of your member ID card.
Cookies
A cookie is a small text file placed on the user’s computer hard drive by the website system. Health Alliance uses cookies to assist with navigation on our site. We store a non-user specific, unique value in the cookie each time a user successfully logs onto the website. Health Alliance does not store any information in the cookie file that is user-specific or that tracks the use of our site.
Health Alliance has relationships with business partners, affiliates and other organizations that may use cookies in conjunction with their websites. Health Alliance does not have access to, or have control over, the cookies and their use by these other entities, and Health Alliance cannot be held responsible for the use of cookies by other entities.
Hyperlinks to Other Websites
This website may contain hyperlinks to other websites. Please be aware Health Alliance is not responsible for the privacy practices of such sites. When leaving our site, we strongly recommend you review the privacy statements and disclaimers of each website you visit.