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Health Alliance
 
  Our Medicare plans have a dedicated customer service department known as Health Alliance Medicare Services. When you call our non-automated customer service line, you'll reach an actual representative who can provide fast friendly assistance with:
  • coverage issues
  • eligibility
  • physician designations or changes
  • ID cards
  • address or member status changes
  • guidance on appeals
  • general membership questions
  • utilization issues (i.e., authorization of care)
  • an aggregate number of the Plan's grievances, appeals and exceptions
In addition to helping our members with the issues listed above, our Medicare Services Representatives also assist prospective members. If you want to know more about our plans for Medicare beneficiaries, our representatives can reserve a seat for you at an informational seminar or send you a free information kit.

1-800-965-4022
Seven days a week, 8 a.m. to 8 p.m.

If you are hearing impaired, please call:
TTY/TDD 1-866-883-8551
Seven days a week, 8 a.m. to 8 p.m.

Health Alliance Medical Plans
301 S. Vine St.
Urbana, IL 61801